Frequently Asked Questions

A:    Yes we can. Due to the fact that the prices of domain names fluctuate periodically, we cannot quote you an actual price but they range from $7 - $20 per year. We can bundle that into your Horseman Website package or you can order them on your own through Go Daddy, Network Solutions, Yahoo or any other domain name registrar. If you register your domain yourself see the f.a.q. question about transferring your domain name.

A:    Technically speaking you need to change the name-servers associated with your domain name to point to our name-servers. If that make sense to you, then use the following:

ns7.ixwebhosting.com
ns8.ixwebhosting.com

If that doesn't make sense to you, please call customer service and we can walk you through the process or even do it for you if you prefer.

A:    Yes, please do. We will work with you to find the right color combination for your site. We have many tools to help you choose the color scheme that suites you best.

A:    There are three different ways to do so. If you have a logo in an electronic format (.psd, .ai, .jpg, etc.) we can add it to your site. If you don't, then one of the next two options is available. You can have your favorite graphic designer create one for you or you may use one of our designers. After it is designed we will add your logo or brand to your website.

A:    Our software will run on any Windows computer with the .NET Framework 2.0 installed. This could be the problem. You can visit Microsoft's website to download it or you can download it from our site. Once you download and install the .NET Framework, please try to install and run our software again. If you are still unable to install our software please contact our customer support.

A:    There are two ways to access your email account. The first is through webmail. Webmail is a way to view your email through your web browser, much like Hotmail(c), Yahoo(c), etc. Accessing webmail is very simple just go to any of the following addresses:

http://mail.yourdomain.com/ - replace "yourdomain.com" with your actual domain.
http://mail.bmlivestock.com/ - my domain mail address that will work for you also.
http://webmail.opentransfer.com/ - this is actually where all of the above links eventually go to. The opentransfer webmail site is where all webmail activity happens.

You will see something like the following:

Your username is your full email address and your password will be given to you upon registering.

Your second option is using a third-party email client such as Mozilla Thunderbird(c), Microsoft Outlook(c) and Microsoft Outlook Express(c) (although I don't recommend using Outlook Express for security reasons).

Configuring Mozilla Thunderbird

1. Start Thunderbird and either follow the install wizard or go to the tools drop-down menu and select accounts.
2. Click "add account".
3. Enter the name you would like your messages to appear from.
4. Enter your email address.
5. You can setup either POP or IMAP mail service, the settings are very similar. For the example we will use POP.
6. Enter the mail server address, which is mail.yourdomain.com, replace "yourdomain.com" with your actual domain.
7. Your incoming username will be your full email address.
8. The program will prompt you for the email password, the first time it tries to connect.

Configuring Microsoft Outlook

1. Start Outlook and either follow the install wizard or go to the tools drop-down menu and select accounts.
2. Select to setup POP3.
3. Enter the name you would like your messages to appear from.
4. Enter your email address.
5. Enter your full email address for your user name.
6. Enter your account password.
7. Enter the mail server address, which is mail.yourdomain.com, replace "yourdomain.com" with your actual domain for both the incoming mail and outgoing mail.
8. Click more settings and then outgoing server.
9. Select my outgoing (SMTP) server requires authentication.
10. Then select the very last option to log on to incoming server before sending mail.
11. Click ok on the More Settings window.
12. Test the connection to see if you get everything is setup correctly.
13. Click finish to save settings.

Configuring Microsoft Outlook Express

1. Start Outlook Express and either follow the install wizard or go to the tools drop-down menu and select accounts.
2. Click "add" and select mail.
3. When the wizard starts, enter the name you would like your messages to appear from.
4. On the page that shows, enter your email address and click next to proceed.
5. In the drop-down box, choose POP3 as your incoming server.
6. Enter the mail server name for both incoming mail and outgoing mail.
7. Make sure to enter the full email address in the account name field.
8. Enter the mailbox password in the password field.
9. Check the remember password box to avoid entering it every time you check or send email.
10. Click finish to save settings.

If, after you've followed the instructions exactly, you are unable to connect, please ensure that your firewall has ports 110, 143, and 25 open for your email client to use. A 'connection refused' error message is an indication that your firewall is blocking this traffic.

A:    Changing your password can be done through your administration site if you have chosen self-administration. Just log-on to your admin site (http://admin.yourdomain.com/) and select the "Change email password" option from the main menu. If you chose the professional administration option you'll have to follow the link given below to the webhost's password change page and do it there.